Refund & Return Policy

ASIF TRADING wants customers to have a fair and practical process for returns, refunds, and exchanges. This Refund & Return Policy explains the general conditions that apply to purchases made through our ecommerce store.

This content is a general business policy for our store in Pakistan and is not legal advice. For case-specific help, customers should contact support at [email protected] as soon as possible.

Return Eligibility

Items may be eligible for return or replacement if they are received damaged, defective, incorrect, or materially different from the order placed. In some cases, unused items in original condition may also be considered for return, subject to inspection and approval.

• Items should be returned in the same condition in which they were received, where applicable.
• Original packaging, tags, accessories, manuals, or proof of purchase may be required to support a return request.
• Used, altered, washed, installed, or damaged-by-customer items may not qualify for return.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery with your order details and a clear description of the issue. We may request photos of the product, packaging, shipping label, or invoice to review the claim.

• Do not use the item if you believe it is defective or incorrect.
• Keep the packaging and all included materials until the matter is reviewed.
• Prompt reporting helps us resolve shipping or fulfillment issues more effectively.

Non-Returnable Items

Some items may not be eligible for return depending on their nature, condition, hygiene sensitivity, customization, or promotional status. Examples may include:

• Items that have been used, damaged after delivery, or are missing key parts.
• Personalized, custom-made, or special-order items.
• Perishable, hygiene-sensitive, or sealed items that are unsuitable for return once opened, where applicable.
• Clearance, final sale, or non-returnable items marked on the product page or at checkout.

Return Request Process

To request a return, refund, or exchange, please contact [email protected] and include relevant information so we can review your case.

• Your full name and contact details.
• Order number and purchase date.
• Product name and issue description.
• Photos or videos if the item is damaged, defective, or incorrect.

Please wait for return instructions before sending any product back. Unauthorized returns may be delayed, refused, or treated as ineligible if they cannot be properly matched to the request.

Inspection and Approval

Once a returned item is received, we may inspect it to confirm condition, eligibility, and the reason for return. Approval of a refund, exchange, replacement, store credit, or rejection of the request will depend on the inspection outcome and the facts of the case.

• Items must match the details provided in the return request.
• If the returned item does not meet eligibility conditions, the request may be declined.
• In some cases, partial refunds may be considered if an item shows signs of use or missing parts not caused by our error.

Refunds

If a refund is approved, it will generally be processed to the original payment method where possible, or through another reasonable method used by the store. Refund timing may vary depending on payment method, banking channels, and operational review.

• Shipping charges may be non-refundable unless the return is due to our error or a confirmed damaged or wrong item.
• Processing times may vary after approval.
• If payment was made through a third-party service, final posting time may depend on that provider.

Exchanges and Replacements

If eligible, we may offer an exchange or replacement for damaged, defective, or incorrect items, depending on stock availability and the nature of the issue.

• Replacement is subject to availability of the same or similar item.
• If a replacement is not available, a refund or another practical resolution may be offered.

Return Shipping Costs

Responsibility for return shipping costs may depend on the reason for the return.

• If the item is wrong, damaged on arrival, or confirmed defective, we may provide guidance on a suitable return solution or reimbursement approach where approved.
• If the return is requested for customer preference or another non-error reason, return shipping costs may be the customer’s responsibility.

Timing

Customers should contact us within a reasonable time after delivery if there is a problem with the order. Delayed reports may limit our ability to verify claims or arrange return handling. We encourage customers to inspect orders as soon as they are received.

Cancellations

Orders may only be cancelled before processing or dispatch, depending on order status. If an order has already been shipped, cancellation may no longer be possible and the matter may instead be handled under this return policy where eligible.

Need Help

If you need help with a return, refund, damaged item, exchange request, or a product-specific concern, please contact ASIF TRADING at [email protected]. Customers should contact support for case-specific assistance before taking further steps.